Privacy Policy

1. Introduction

Chemnex ("we," "us," "our," or the "Company") is a supplier of laboratory research chemicals serving researchers and institutions worldwide. We are committed to protecting the privacy and confidentiality of every customer. This Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your information when you browse our website, create an account, place an order, or contact our support team.

By using our website or services, you consent to the data practices described in this Policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

Information you provide directly:

• Identity and contact details — name (or alias), email address, phone number, and shipping address
• Account credentials — username and an encrypted (hashed) password
• Order details — products purchased, quantities, and order history
• Payment references — cryptocurrency transaction IDs or bank/transfer confirmation details (we do not store full card numbers)
• Communications — messages you send us via the contact form, email, WhatsApp, or Telegram

Information collected automatically:

• Device and browser information (type, version, operating system)
• IP address and approximate location
• Pages visited, time on site, and referring URLs
• Cookies and similar technologies (see Section 6)

3. How We Use Your Information

We process your information only for legitimate business purposes, including to:

• Process, fulfil, and ship your orders discreetly
• Send order confirmations, shipping updates, and transactional emails
• Provide customer support and respond to your enquiries
• Maintain your account and order history
• Prevent fraud, abuse, and unauthorised access
• Improve our website, products, and overall service
• Comply with applicable legal and regulatory obligations

We do not use your data for intrusive advertising, and we do not sell your personal information to anyone.

4. Legal Bases for Processing

Where the EU/UK General Data Protection Regulation (GDPR) applies, we rely on the following legal bases: performance of a contract (to fulfil your orders), legitimate interests (to secure and improve our services), consent (for optional communications and non-essential cookies), and legal obligation (to comply with the law).

5. Discreet & Confidential Handling

Discretion is central to our service. All orders are shipped in plain, unmarked, stealth packaging with no reference to the contents or to Chemnex. Billing descriptors and communications are kept neutral. Access to customer records is restricted to authorised personnel on a strict need-to-know basis.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your cart, understand how the site is used, and improve performance. You can control or disable cookies through your browser settings or via our Cookie Preferences page, though some features may not function correctly without them.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include TLS/SSL encryption in transit, hashed passwords, restricted administrative access, and secure, access-controlled servers. While we work hard to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy — typically for the life of your account plus any period required to meet legal, accounting, or dispute-resolution obligations. When data is no longer required, we securely delete or anonymise it.

9. How We Share Information

We do not sell, trade, or rent your personal information. We share data only when necessary with:

• Service providers — shipping carriers and payment/transfer processors, strictly to complete your order
• Legal authorities — only where we are legally compelled to do so by valid legal process
• Successors — in connection with a merger, acquisition, or asset transfer, subject to this Policy

10. International Data Transfers

We serve customers worldwide, so your information may be processed in countries other than your own. Where required, we apply appropriate safeguards to ensure your data receives an adequate level of protection wherever it is processed.

11. Your Privacy Rights

Depending on your location (including under the GDPR and the California Consumer Privacy Act, "CCPA"), you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information ("right to be forgotten")
• Object to or restrict certain processing
• Request a portable copy of your data
• Withdraw consent at any time and opt out of marketing communications

To exercise any of these rights, email us at [email protected]. We will respond within the timeframe required by applicable law.

12. Children's Privacy

Our website and products are intended strictly for adults aged 18 or older. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected data from a person under 18, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Chemnex — Privacy Team
Email: [email protected]
Phone / WhatsApp / Telegram: +1 (714) 886-9690
Address: 1059 Main Avenue Unit CS, Clifton, NY 07011, USA