Delivery Information
Fast, reliable shipping to your lab
Shipping Methods
Standard Shipping
5-7 Business Days
Starting at $9.99
- Free shipping on orders over $500
- Tracked delivery
- Full packaging protection
- Insurance included
Express Shipping
2-3 Business Days
Starting at $24.99
- Priority handling
- Real-time tracking
- Temperature-controlled
- Signature on delivery
Overnight Delivery
Next Business Day
Starting at $49.99
- Guaranteed next-day delivery
- Premium packaging
- Real-time GPS tracking
- Insured for full value
International Shipping
5-15 Business Days
Varies by Country
- Worldwide delivery available
- Full customs documentation
- Duty assistance provided
- Door-to-door service
Discreet Packaging Standards
Every order is packaged with discretion and protection in mind, so your shipment arrives safely and privately — with nothing on the outside to indicate its contents.
Discreet & Stealth
Plain, unmarked, vacuum-sealed packaging with neutral labelling — no mention of the contents or our company name.
Double Boxing
Orders are double-boxed with shock-absorbent materials to protect against handling damage in transit.
Odour & Moisture Proof
Heat-sealed, moisture-resistant inner barriers keep products stable and fully concealed.
Tracked Documentation
A Certificate of Analysis (COA) is included discreetly inside, and a tracking number is emailed to you.
Order Tracking
Real-Time Tracking Available
Once your order ships, you'll receive a tracking number via email that you can use to monitor your package in real-time. Our system provides:
- Instant email and SMS notifications
- Carrier tracking links
- Estimated delivery dates
- Delivery confirmations
- 24/7 access to tracking information
Track your order from our website using your order number and email address, or click the tracking link in your shipping notification.
Order Confirmed
Processing
Shipped
In Transit
Delivered
Our Delivery Guarantees
Same-Day Processing
Orders placed before 2 PM EST are processed and shipped the same business day.
Secure Packaging
Industry-standard tamper-evident seals and security measures on all shipments.
Damage Replacement
If your package arrives damaged, we replace it immediately at no cost.
Price Match Guarantee
Free re-shipment if you find a better price within 14 days of purchase.
Special Delivery Services
University/Lab Delivery
We work with receiving departments and can schedule specific delivery times. Contact us for coordinated lab deliveries.
Unboxing Assistance
Video instructions and unpacking guides available for complex orders. Our team can provide setup support.
Rerouting
Need to change your delivery address? Contact us before shipment and we'll reroute your package free of charge.
Customs Clearance
For international orders, we handle documentation and provide clearance assistance to expedite delivery.
Delivery FAQs
What regions do you deliver to?
We deliver to all 50 US states and 100+ countries worldwide. Delivery times and costs vary by location. Contact us for your specific area.
Can I schedule delivery for a specific time?
Yes! Overnight and Express shipments include specific delivery windows. Contact us to arrange preferred delivery times.
What if I'm not home for delivery?
Packages require signature or can be left with a designated recipient. For valuable orders, we notify you before delivery.
Are there weekend and holiday deliveries?
Standard shipping operates Monday-Friday. Overnight options available for weekend delivery at premium rates.
What's your on-time delivery rate?
We maintain a 99.2% on-time delivery rate. If your package is late, contact us for expedited re-shipment or refund.
Questions About Delivery?
Our customer service team is ready to help with any shipping inquiries
Contact Us